Marshall Scott Poole

 Marshall Scott Poole

Contact Information

3001 Lincoln Hall, MC-456
702 S Wright Street
Urbana IL 61801
Director of I-CHASS, David L. Swanson Professor
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Research Interests

  • Group communication; Communication and collaboration; Organizational communication; Communication, change and innovation; Communication technologies; Information systems; Communication theory and theory construction; Research methodology.

Research Description

Marshall Scott Poole is the David L. Swanson Professor of Communication, Senior Research Scientist at the National Center for Supercomputing Applications, and Director of I-CHASS: The Institute for Computing in the Humanities, Arts, and Social Sciences at the University of Illinois. He is also a CCSS Fellow in the Organization Science Program at Vrije University in Amsterdam, Netherlands. His research interests include group and organizational communication, information and communication technologies, collaboration, organizational change and innovation, and theory construction. One of Scott’s current research projects is the Virtual Worlds Exploratorium Project, a multi-university collaboration which investigates communication and behavior in massive multiplayer online games (MMOGs). Specific research within this project includes studies of team effectiveness, mentoring and learning and trust in MMOGs. Another of Scott’s current research projects focuses on coordination of multi-team systems in emergency response organizations and on how communication and information technologies promote or inhibit effective response.


  • Ph.D., University of Wisconsin

Selected Publications

Journal Articles

Poole, M. S Generalization in process theories of communication Communication Methods and Measures 1 2007, p. 1-10.
Poole, M. S, and H. Fan What is personalization? Perspectives on the design and implementation of personalization in information systems Journal of Organizational Computing and E-Commerce 16 2006, p. 179-202.

Book Contributions

Poole, M. S, and J. Garner Perspectives on workgroup conflict and communication The Sage handbook of conflict communication: Integrating theory, research, and practice edited by J Oetzel, edited by S Ting-Toomey. Perspectives on workgroup conflict and communication Edited by J Oetzel, Edited by S Ting-Toomey, Thousand Oaks, CA Sage 2006.

In The News

  • Although it is clear that the assembling groups with diverse perspectives and talents can provide opportunities for insight and efficient work, working in groups can present particular challenges. Differing schedules, expectations, and definitions of success ca